General information

With your Snaptain.com account, you will have access to the following information:

Your Account Information

Your Order History

Process a Return

Your Wish List

Your Email Subscriptions

Your Coupons and Gift Certificates

Order Status

Online Support

Multiple tools are available to solve your problems including videos, step-by-step guides, FAQs, and more. Also, you can Email us at support@snaptain.com.

After-sales email

support@snaptain.com

9 AM to 6 PM Monday thru Friday HKT

You can also click here to visit the Snaptain Contact Us page.

It has been our passion and our mission to create products that bring more fun to people’s lives. To know more about the Snaptain Family, click here.

The best way to catch a great sale would be to register on Snaptain.com. 

Special deals are offered to registered users such as free shipping, discounted prices, and free items for certain orders.

Payment

Snaptain primarily uses PayPal to process secure payments. Through PayPal, we accept Mastercard, visa, American express, discover, and bank transfer (debit card).

NOTE: Credit card must be issued and contain a logo from Visa, Mastercard, or American Express.  Orders placed using an International Credit Card may take up to 48 hours to finalize prior to shipping.

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Yes. Snaptain takes great pride in offering a safe and secure online shopping experience. We highly respect your privacy and are committed to protecting it. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Snaptain currently accepts Visa, MasterCard, and American Express for all orders.

Follow the steps below to know how to use your Coupon Code:

Step 1:

Search your desired product.

 

Step 2:

Click the Buy Now button.

 

Step 3:

On the Shopping Cart page, enter your Promotional code and click Apply.

 

NOTE: The total amount will be computed on the Shopping Cart page.

Shipping

The tracking number is listed on the Snaptain shipping confirmation email. You can enter the number on the shipping company's website to track your order. 

If the items are in stock, we make our best effort to ship the products within 24 hours.

Return

All Snaptain products come with a one-year limited warranty. Check out the details here: Snaptain Warranty

If you have any other questions or need help, just email us at support@snaptain.com.

Once it is received and inspected your credit will be processed and automatically applied to your credit card within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

Product

S5C:

7-10 mins.

7-10 mins each batteries.

 70-90 mins. 

Yes, no problem. 

A15H

Yes, the drone has 4 spare rotor blades,spare battery and screw set. And we also sell spare parts kits for this drone, which includes 2 * 3.7V 800mAh Batteries, 4 Propeller protectors, 4 Spare Rotor Blades, USB Charger, Screwdriver, and 8 Screws.

 Last about 20 mins and the charge time is 90 mins.

The flight time is approx. 8min.

H823H PLUS

Yes, this drone does have LED light. You can identify the directions according to the bright LED light, no worry about losing control.

This drone comes with 3 Lipo batteries. If you want more batteries, you can purchase through here: https://www.amazon.com/SNAPTAIN-Battery-Accessories-Rechargeable-Charging/dp/B07TJRD941/

 First, use the screwdriver in accessories to unscrew the screws under the cover. Then pull out the blades that need to be replaced. Please confirm the number below the blades to avoid installation errors. Finally, cover the lid and use the screwdriver to make the screws back. Then you can continue to enjoy your flight!

Yes. This drone is safe for its fully enclosed cover, so you don't have to worry about the injury. Besides, it's easy to learn how to control, suitable for kids and beginners.

The flight time is about 7 minutes per battery after fully charged. This drone comes with 3 batteries, so the total flight time is about 21 minutes.

SP350

Yes, the battery of this drone is removable and rechargeable. It takes about 40 minutes to fully charge the drone battery. Besides, it comes with a 2 in 1 USB charger. Two batteries can be charged at the same time, greatly save the charging time.

The control range of this drone is 30 meters. Please control it within the range avoiding losing control.

The size of the drone is 3.5*3.0*1.0 inches.

Please do the flight calibration first according to the user manual. Next, place the drone in your palm with the head in the front, then gently throw it into the air.

SP700

The dimension of this drone is 16.2*16.2*3.2 inches.

The capacity of the drone battery is 1800mAh, and the flight time of this drone is about 18 minutes.

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