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Warranty & Refund

Refund Policy

One (1) Year Warranty Policy

All of the products purchased from this site (our official website) will be covered by our "1 Year Warranty Policy":

The original product deemed defective, in Snaptain’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.

This warranty does not cover:

 - Physical damage to the product;

 - Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

 - Consumable and Accessory Items that expired in accordance with a rated life; and,

 - Problems arising from other than defects in materials or workmanship.

Returns

Undamaged products may be returned for a full refund for any reason within 14 calendar days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Snaptain’s warehouse for inspection, the refund process will begin.

You can request our Return & Refund Service under the conditions below:

√ Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.

√ Within 14 calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

× It is requested beyond 14 calendars days of receiving a product.

× A product sent to Snaptain for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to Snaptain within seven 7 calendar days after Return & Refund Service confirmation is sent from Snaptain.

× Other circumstances stated in this policy.

Several types of goods are exempted from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards

- Down-loadable software products

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Book with obvious signs of use

- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@snaptain.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@snaptain.com and we will make the arrangement for you ASAP.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should email us at support@snaptain.com and we will make the arrangement for you ASAP.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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